Refunds & Cancellations

You can cancel at any time from your account or by emailing contactlee@winwithlee.co.uk. You keep access and your monthly credits until the end of the period you've paid for, and you won't be charged again.

If you are a UK consumer you may cancel within 14 days of first subscribing or buying a top-up. When you buy, you ask us to start the digital service straight away and acknowledge that once you use credits, you lose the right to cancel for what has been used. If you cancel within 14 days we refund the amount paid minus the value of credits used.

Unused top-up credits can be refunded within 14 days of purchase. After that, they are non-refundable but carry over while your account stays open.

If an AI action fails, its credits are returned to your balance automatically.

If the service is not as described or not provided with reasonable care and skill, contact us and we will put it right or give an appropriate refund.

Refunds go back to the original payment method within 14 days of approval.